All roofing sheet and flashing orders are made to order on site at Colour Clad and as such is a custom item. Once the sheets or flashings have been made, we are unable to accept a return on them unless proven faulty.
If you have a change of mind after processing your order, you may contact us by email quoting your order number within 7 days and request your order to be refunded, if you order has not been made then a refund within 7 days is possible with a standard 15% refund and restock charge.
Any unwanted accessories can be returned for a full refund within 14 days of delivery if it’s still in its original brand-new condition. This does not apply to custom items.
You must notify the company of your wish to return goods with 14 days of receipt of the goods, this must be done in writing by email to info@colourcladprofiles.com accompanied by a copy of your proof of purchase. Please note collection fees will apply.
Returns are made at customers cost and must be sent via a signed for, tracked secure service. Goods will only be refunded once received and signed for by Colour Clad Profiles. Colour Clad Profiles Ltd are not responsible for any items lost in transit when returning to us.
We can consider restocking some items; however, this will be subject to a 15% restocking fee and is considered in individual cases.
Refund And Returns Policy
Returns